Terms of service

1. Our contract with you
   • How we will accept your order. Our acceptance of your order will take place when you complete your purchase of our products by paying for the same via our website, at which point a contract will come into existence between you and us.
   • If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing (including via our website) and will not charge you for the product or if you have already paid for it, we will refund your order. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
   • Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
2. Our products
   • Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours, material or other features of the products accurately reflects the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade in some instances, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 2% tolerance.
   • Product packaging may vary. The packaging of the product may vary from that shown in images on our website. However, we will always use biodegradable packaging.
   • Making sure your specifications for custom products are accurate. If we are making the product (including in respect of length and absorption) to your specifications, you are responsible for ensuring that these specifications are correct. You can find information and tips on how to assess your requirements on our website or by contacting us.
3. Your rights to make changes

You acknowledge and agree that, save where we produce the products to your exact specifications, our products are supplied ‘as is’ in standard sizes and can not be changed.  

1. Our rights to make changes
   • Minor changes to the products. We may change the product:
     • to reflect changes in relevant laws and regulatory requirements; and
     • to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
   • More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make the following changes to the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received:
     • We may supply materially similar alternative products in the event that those products advertised are not available for us to order and not in stock at the time we accept your order.
2. Price and payment
   • Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 3 for what happens if we discover an error in the price of the product you order.
   • We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
   • Import duties. You acknowledge and agree that you will be responsible for any and all duties, charges, and taxes related to the importation of products.
3. • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
   • When you must pay and how you must pay. We accept payment with most credit cards, and also through apple pay and paypal. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
   • We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank (or such other UK High Street Bank that we nominate) from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
   • What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know.

   • 7. Our responsibility for loss or damage suffered by you

   • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
   • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 2 including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987
   • We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.